Effective Date: January 1, 2026
Last Updated: September 27, 2026

Smart Associates LLC dba Hembrick Group LLC (“Hembrick Group,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, communicating with us, requesting services, or otherwise interacting with our business.

This Privacy Policy explains what information we may collect, how we use and protect that information, when we may disclose it, and the choices available to you.

1. Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of information:

Contact Information: Name, email address, telephone number, mailing address, business name, and other contact information you voluntarily provide.

Service and Project Information: Information submitted when requesting an estimate, quote, consultation, construction service, accessibility modification, or other service from Hembrick Group LLC.

Communications: Information contained in emails, contact forms, text messages, telephone inquiries, and other communications with us.

Website and Device Information: Our website and service providers may automatically collect certain technical information, including IP address, browser type, device type, operating system, pages visited, referring website, approximate geographic location derived from an IP address, and dates and times of website visits.

Documents and Media: If our website allows uploads, we may collect photographs, videos, documents, measurements, assessments, project information, or other files you voluntarily provide.

We ask that you not submit sensitive personal information through our website unless it is specifically requested and necessary for us to provide a service.

2. How We Use Information

Hembrick Group LLC may use information we collect to:

• Respond to inquiries and requests for information;

• Provide estimates, quotes, assessments, and construction-related services;

• Schedule appointments, evaluations, installations, and other services;

• Communicate with customers, prospective customers, contractors, vendors, and business partners;

• Process and administer projects, purchase orders, invoices, and payments;

• Maintain business and transaction records;

• Operate, maintain, secure, and improve our website and services;

• Detect and prevent fraud, misuse, security incidents, or other unauthorized activity;

• Comply with applicable laws, regulations, contracts, and legal obligations; and

• Protect the rights, safety, property, and interests of Hembrick Group LLC, our customers, and others.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate website features, remember preferences, understand website usage, improve performance, and maintain security.

Some third-party services integrated into our website may also place or access cookies or similar technologies in accordance with their own privacy policies.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website.

4. Analytics and Third-Party Services

We may use third-party technology providers to host or operate our website and provide services such as website analytics, communications, scheduling, file storage, authentication, email, payment processing, and security.

When these providers process personal information on our behalf, they may receive information reasonably necessary to perform their services.

Third-party websites and services are governed by their own terms and privacy practices. Hembrick Group LLC is not responsible for the privacy practices of independently operated third-party websites.

5. How We Share Information

Hembrick Group LLC does not sell your personal information for money.

We may disclose personal information to:

• Contractors, subcontractors, vendors, consultants, and service providers when necessary to perform services or operate our business;

• Technology, hosting, email, scheduling, payment, authentication, and data-storage providers;

• Government agencies or other entities when required by law, regulation, legal process, contract, or government requirement;

• Law enforcement or other appropriate parties when reasonably necessary to protect legal rights, prevent fraud, address security concerns, or protect individuals from harm; and

• A purchaser, successor, or other relevant party in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

We may also disclose information when you direct us or consent to the disclosure.

6. Text Messages and Mobile Information

If you provide a mobile telephone number and consent to receive text messages from Hembrick Group LLC, we may use that number to send communications related to your inquiry, appointment, project, service, or other communications for which you have provided consent.

Mobile information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."

Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing purposes.

Message frequency may vary. Message and data rates may apply. Where applicable, you may reply STOP to discontinue text messages and HELP for assistance.

Consent to receive marketing text messages, if offered, is not a condition of purchasing goods or services.

7. Email Communications

We may use the email address you provide to respond to inquiries, provide information concerning services or projects, send estimates or invoices, schedule appointments, and provide other business communications.

Where required by applicable law, marketing emails will provide an appropriate method for unsubscribing from future marketing communications. Transactional, administrative, security, and service-related communications may still be sent when appropriate.

8. Payment Information

If payments are accepted through our website or related services, payment transactions may be processed by a third-party payment processor.

Hembrick Group LLC may not directly receive or store complete payment card information when payment information is submitted directly to a third-party payment processor. Payment information handled by such providers is subject to their security practices and privacy policies.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, electronic transmission, network, or information-storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted electronically.

10. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain business and project records, satisfy contractual requirements, resolve disputes, enforce agreements, comply with legal and regulatory obligations, and protect our legitimate business interests.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

11. Your Privacy Choices and Rights

Depending on where you reside and applicable law, you may have rights concerning your personal information, which may include the right to request access to, correction of, or deletion of certain personal information.

You may contact Hembrick Group LLC using the information provided below to submit a privacy-related request.

We may need to verify your identity before processing certain requests. Some information may be exempt from a request when retention or disclosure is permitted or required by applicable law.

12. Children's Privacy

Our website and services are intended for individuals who are legally able to engage our services and are not directed toward children under the age of 13.

We do not knowingly collect personal information online from children under 13. If we learn that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.

13. Links to Other Websites

Our website may contain links to websites, platforms, or services operated by third parties.

Once you leave our website, the collection and use of information may be governed by the privacy policy of the third party. We encourage you to review the privacy policies of websites and services you visit.

14. Government and Veteran-Related Services

Hembrick Group LLC may provide construction, accessibility, or related services in connection with veterans, government programs, contractors, or other organizations.

Unless expressly stated otherwise, references to governmental programs, agencies, or services do not mean that Hembrick Group LLC is a government agency.

Information provided to us in connection with a government-funded or administered project may also be subject to applicable contractual, program, recordkeeping, security, or legal requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, business practices, technology, or legal requirements.

When we update this Privacy Policy, we will revise the Last Updated date at the top of this page. We encourage visitors to review this Privacy Policy periodically.

16. Contact Us

Questions, concerns, or requests concerning this Privacy Policy or our privacy practices may be directed to:

Hembrick Group LLC
Attn: Privacy / Website Administration
Email: hemcon@hembrickgroup.com
Website: www.hembrickgroup.com

Please include sufficient information for us to understand and respond to your request.

© 2026 Hembrick Group LLC. All rights reserved.