Effective Date: January 1, 2026
Last Updated: September 27, 2026

These Terms of Use (“Terms”) govern your access to and use of the website operated by Smart Associates LLC dba Hembrick Group LLC (“Hembrick Group,” “Company,” “we,” “us,” or “our”), including any webpages, forms, portals, features, communications, and services made available through the website (collectively, the “Website”).

Hembrick Group LLC is a construction company operating and licensed in the State of North Carolina.

By accessing or using the Website, you acknowledge that you have read, understood, and agree to these Terms. If you do not agree with these Terms, please do not use the Website.

1. Purpose of the Website

The Website provides information about Hembrick Group LLC and its construction and accessibility-related services and may allow visitors, customers, veterans, authorized representatives, contractors, vendors, or other users to:

```
Request information about our services;
```
```
Submit service inquiries;
```
```
Request estimates or quotes;
```

Provide project or property information;

Schedule evaluations, consultations, appointments, or services;

Upload photographs, documents, measurements, assessments, or other project information;

```
Communicate with Hembrick Group LLC;
```

Review information concerning projects or services;

Receive estimates, quotes, invoices, or other documents;

Make payments when payment functionality is available; and

Access other Website features that we may make available.

Information presented on the Website is provided for general informational and business purposes. Information displayed on the Website does not, by itself, constitute a binding construction contract or agreement to perform work.

2. North Carolina Operations and Licensing

Hembrick Group LLC operates and provides construction-related services in the State of North Carolina and maintains applicable licensing required for the services it performs.

The availability of a particular service may depend on the location and scope of the project, applicable licensing requirements, permits, inspections, building codes, accessibility requirements, contractual requirements, and other applicable laws and regulations.

Nothing on this Website should be interpreted as an offer to perform services in a jurisdiction in which Hembrick Group LLC is not appropriately authorized or licensed to perform those services.

3. Eligibility and Authorized Use

You may use the Website only for lawful purposes and in accordance with these Terms.

By submitting information through the Website, you represent that the information you provide is accurate to the best of your knowledge and that you are authorized to provide it.

If you use the Website on behalf of a business, organization, property owner, veteran, customer, government entity, or another person, you represent that you have appropriate authority to act on that party's behalf.

4. Estimates, Quotes, Assessments, and Proposals

Any estimate, preliminary price, assessment, recommendation, project configuration, or other information provided through the Website is subject to verification.

Final pricing and project requirements may depend on factors including:

```
Site conditions;
```
```
Field measurements;
```
```
Project scope;
```
```
Materials and labor;
```
```
Accessibility requirements;
```

Applicable North Carolina building codes and regulations;

Local permitting and inspection requirements;

```
Product and material availability;
```

Transportation and delivery requirements;

Government or third-party authorization;

```
Purchase orders;
```
```
Funding authorization; and
```
```
Changes to the requested scope of work.
```

Unless expressly stated otherwise in a written agreement issued or accepted by Hembrick Group LLC, information displayed or generated through the Website does not constitute a final or binding construction agreement.

A proposal, purchase order, authorization, contract, notice to proceed, or other written agreement may be required before work begins.

5. Veteran and Accessibility-Related Services

Hembrick Group LLC may provide construction and accessibility-related products and services, including services designed to improve accessibility for veterans and individuals with disabilities.

Depending on the project, these services may include accessibility evaluations, modular ramp systems, thresholds, stair-related accessibility products, grab bars, and related construction or installation services.

Project eligibility, authorization, funding, reimbursement, approval, or payment through a government program, veterans' program, healthcare organization, insurer, contractor, or other third party is not guaranteed merely because project information is submitted through the Website.

Final approval may depend upon the requirements and decisions of the applicable authorizing or funding entity.

6. Government and Veteran Programs

Hembrick Group LLC is an independent business and is not a federal, state, or local government agency unless expressly stated otherwise.

Hembrick Group LLC may perform work pursuant to contracts, purchase orders, authorizations, programs, or other arrangements involving government agencies, veterans' programs, healthcare organizations, prime contractors, subcontractors, or other organizations.

References on the Website to a government agency, veterans' program, benefit, authorization, or funding source do not constitute an endorsement of Hembrick Group LLC by that organization unless such endorsement has been expressly provided.

7. User Accounts

Certain portions of the Website may require users to create or access an account.

If an account is provided to you, you are responsible for:

Maintaining the confidentiality of your login credentials;

```
Providing accurate account information;
```

Restricting unauthorized access to your account;

Promptly notifying Hembrick Group LLC if you believe your account has been compromised; and

Activities conducted through your account to the extent permitted by law.

You may not provide another person with access to a restricted account unless that access is expressly authorized.

Hembrick Group LLC may suspend, restrict, or terminate access to an account when reasonably necessary to protect the Website, Company information, customers, users, projects, or information systems.

8. Electronic Communications

When you submit a form, provide an email address or telephone number, create an account, or otherwise communicate electronically with Hembrick Group LLC, you consent to receive appropriate electronic communications concerning your inquiry, account, appointment, project, transaction, or services.

Electronic communications may include email, Website notifications, account notifications, and, when properly authorized, text messages.

9. SMS and Text Messaging

If you provide your mobile telephone number and consent to receive text messages from Hembrick Group LLC, we may send text messages relating to your inquiry, appointments, evaluations, projects, installations, account, or services for which you have provided consent.

Message frequency may vary. Message and data rates may apply.

Where supported:

Reply STOP to opt out.
Consent to receive marketing text messages, if offered, is not a condition of purchasing goods or services.

Carriers are not liable for delayed or undelivered messages.

Mobile information and text messaging consent will be handled in accordance with our Privacy Policy and applicable law.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

10. Appointment and Scheduling Information

Appointments requested or scheduled through the Website may be subject to confirmation.

Submitting a scheduling request does not guarantee an appointment until the appointment has been confirmed by Hembrick Group LLC or an authorized scheduling system.

Appointments, evaluations, installations, or other scheduled services may need to be changed because of weather, site conditions, material availability, permitting or inspection requirements, scheduling conflicts, safety considerations, or other circumstances.

We may contact you if an appointment needs to be changed, rescheduled, or canceled.

11. Payments and Invoices

If the Website allows payments, payment services may be provided through a third-party payment processor.

You agree to provide accurate and authorized payment information and to pay charges that you have authorized.

Additional payment obligations, including deposits, balances, purchase orders, change orders, cancellations, refunds, or other project-specific terms, may be governed by a separate proposal, invoice, purchase order, contract, or written agreement.

If these Terms conflict with a separately executed agreement concerning a specific construction project, the applicable project agreement will control with respect to that project to the extent of the conflict.

12. User-Submitted Content

The Website may allow you to submit photographs, videos, documents, measurements, project details, property information, assessments, comments, or other content.

You retain any ownership rights you have in materials you submit.

By submitting materials to Hembrick Group LLC, you grant the Company permission to use, reproduce, store, transmit, process, and share those materials as reasonably necessary to:

```
Evaluate the requested project;
```
```
Prepare estimates or assessments;
```
```
Perform authorized services;
```

Communicate with appropriate project participants;

```
Administer the applicable project;
```
```
Maintain project and business records;
```

Satisfy contractual or government requirements; and

```
Operate our business.
```

You represent that you have the right and authority to submit such materials.

13. Acceptable Use

You agree not to:

Use the Website for unlawful, fraudulent, or deceptive purposes;

Attempt to gain unauthorized access to an account, server, database, network, or system;

Interfere with the operation or security of the Website;

Introduce viruses, malware, malicious code, or other harmful technology;

Attempt to circumvent authentication or security measures;

Impersonate another person or organization;

Submit knowingly false or misleading information;

Scrape or collect Website information through unauthorized automated means;

Infringe another person's intellectual property, privacy, or other legal rights; or

Use the Website in a manner that could damage, disable, overburden, or impair its operation.

We may restrict or terminate access when we reasonably believe these Terms have been violated.

14. Intellectual Property

Unless otherwise indicated, the Website and its original content, including text, graphics, logos, designs, photographs, software, interfaces, layouts, and other materials, are owned by or licensed to Hembrick Group LLC and are protected by applicable intellectual property laws.

You may use the Website for your personal use or legitimate business interactions with Hembrick Group LLC.

You may not reproduce, distribute, modify, publish, sell, license, commercially exploit, or create derivative works from protected Website content without prior written authorization from Hembrick Group LLC, except as otherwise permitted by law.

15. Third-Party Services and Links

The Website may integrate with or contain links to services operated by third parties, including services for authentication, email, text messaging, scheduling, mapping, communications, document storage, analytics, hosting, and payment processing.

Third-party services are governed by their own terms, conditions, and privacy policies.

Hembrick Group LLC does not control independently operated third-party websites and is not responsible for their content, availability, security, or privacy practices.

16. Website Availability

Hembrick Group LLC attempts to maintain reliable Website operations but does not guarantee that the Website will always be available, uninterrupted, completely secure, or error-free.

Website functionality may occasionally be unavailable because of maintenance, software updates, network problems, third-party service interruptions, security events, severe weather, or circumstances outside our reasonable control.

We may modify, suspend, discontinue, or replace Website functionality when reasonably necessary.

17. Disclaimer of Warranties

To the fullest extent permitted under applicable law, the Website and its content are provided on an “AS IS” and “AS AVAILABLE” basis.

Hembrick Group LLC does not warrant that the Website will be uninterrupted, error-free, completely secure, or suitable for every particular purpose.

Nothing in these Terms limits warranties or consumer rights that cannot legally be excluded.

Specific construction services, products, equipment, materials, or installations may be subject to separate written warranties, manufacturer warranties, contracts, or other terms.

18. Limitation of Liability

To the fullest extent permitted by applicable North Carolina and federal law, Hembrick Group LLC and its owners, officers, employees, representatives, contractors, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising solely from access to, use of, or inability to use the Website.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Liability relating to construction work, installations, products, warranties, or contracted services may be governed by the applicable project contract, proposal, purchase order, warranty, or other written agreement.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Hembrick Group LLC and its owners, officers, employees, representatives, and agents from claims, losses, liabilities, damages, or expenses arising from your unlawful use of the Website, material violation of these Terms, or infringement of another party's rights.

20. Privacy

Your use of the Website is also subject to the Hembrick Group LLC Privacy Policy, which describes how personal information may be collected, used, disclosed, retained, and protected.

21. North Carolina Governing Law

These Terms and your use of the Website will be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict-of-law principles, except where applicable federal law or another controlling law requires otherwise.

Any project-specific contract may contain separate governing-law, venue, arbitration, mediation, or dispute-resolution provisions. When applicable, those provisions will control disputes arising under that agreement.

22. Compliance With Laws and Regulations

Hembrick Group LLC intends to conduct its construction-related operations in accordance with applicable federal, North Carolina, and local laws and regulations.

Individual projects may also be subject to applicable building codes, permitting requirements, inspection requirements, accessibility standards, safety requirements, government contracting requirements, and other rules depending upon the nature and location of the project.

Nothing contained on the Website is intended to replace an applicable building code, permit, inspection, professional determination, government authorization, or contractual requirement.

23. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

24. No Waiver

Our failure to enforce a provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.

25. Changes to These Terms

Hembrick Group LLC may update these Terms periodically to reflect changes to the Website, services, business practices, technology, or applicable legal requirements.

When these Terms are updated, the Last Updated date at the top of this page will be revised.

Your continued use of the Website after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.

26. Contact Information

Questions regarding these Terms of Use may be directed to:

Hembrick Group LLC
Attn: Website Administration
Email: hemcon@hembrickgroup.com
Website: www.hembrickgroup.com

© 2026 Hembrick Group LLC. All rights reserved.

~ Veteran Committed to Serving Veterans ~